If you find yourself in the unfortunate situation of receiving a damaged part, the first and most crucial step is to immediately notify the shipping carrier. This is essential because it initiates the process of acknowledging and documenting the damage, which is a prerequisite for any further action. After you have made this initial contact with the carrier, the next step is to reach out to us. When you give us a call, we'll actively engage in the situation to collaborate with both you and the shipping carrier, ensuring that the issue is addressed efficiently and effectively.

Our approach to resolving such situations is flexible and depends on the specific circumstances. In some cases, we might offer you a discount on the purchase of a new part as a way to alleviate the inconvenience caused. Alternatively, if it's deemed more appropriate, we can arrange to send you a replacement part. It's important to understand, however, that our ability to assist is contingent upon your initial contact with the shipping carrier. This is a critical step, as it lays the groundwork for any solutions we can provide. By following this procedure, you help ensure a smoother resolution to the issue at hand.