faq - orders

where's my order?

We understand that keeping track of your order is paramount, and we have streamlined our processes to ensure you are well-informed every step of the way. After placing an order with us, our system will update you on your order status frequently. As part of this process, we proactively send out an email containing the tracking information for your order. This email is a crucial tool, providing you with the means to monitor the progress of your shipment in real time, right from dispatch to delivery. It gives you a clear view of where your order is at any given moment and the expected delivery timeline.

However, we recognize that sometimes you require more immediate or detailed information about your order's status. In such instances, we encourage you just to give us a call. Our customer service team is always available to provide real-time updates or clarify any aspects of your order's journey. We are committed to ensuring you have all the information you need and are comfortable throughout the process. Your peace of mind is vital to us, so whether through our automated updates or direct communication, we're here to keep you fully apprised regarding the status of your order.


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